Secure .gov websites use HTTPS Secure .gov websites use HTTPS Emma is the Virtual Assistant for USCIS. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. The best time to call is early in the week and early in the day. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. Press the star (*) key for all other related information. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. Sea estratgico cuando llame al Centro de Contacto de USCIS. Call the USCIS Contact Center. Looking for U.S. government information and services? the .gov website. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. Im a firm believer that information is the key to financial freedom. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. Press 4 to locate the nearest USCIS local office or application center. How can I make sure I dont miss a return call? You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Write down the name of the USCIS representative who answers your call. Do not become the victim of an immigration scam. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. How Do You Talk to a Live Person at USCIS? AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. Every section will offer a key that would allow you to connect to a human representative. The old IVR had10 main menu options for the customer to listen through in order to make a selection. Share sensitive information only on official, secure websites. Get information on the different application requirements and work options. Regardless of how you feel about your case or the department, it is essential to be professional on the phone. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. A .gov website belongs to an official government organization in the United States. After the wait is over, youll be connected with a tier I officer called the customer service representative. Last Reviewed/Updated: 02/21/2017 Was this page helpful? Press 1 for the English language. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . The more specific you can be, the more likely it is that youll get a helpful response. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Dont use profanity or offensive language. The information on this page is out of date. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Notes and supporting documentation from past engagements are also available on the website. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. 2023 HomeAbroad Inc. All rights reserved. The premium processing lines toll-free number is 1-866-315-5718. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. So, they can answer many more questions related to your case. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. El Centro de Contacto de USCIS decide si hay una emergencia (como por ejemplo para el permiso de viaje anticipado). Read more on ourImmigration Relief in Unforeseen Circumstancespage. But they cannot answer specific questions about a case or provide legal help. There are certain fixed hours within which you need to call. An official website of the U.S. Department of Homeland Security. Official websites use .gov Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Looking for U.S. government information and services? Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Share sensitive information only on official, secure websites. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. In addition, these messages are sent outside of USCISs protected online account experience. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Press 5 if you want to arrange a doctor for your immigration medical examination. You can also contact the local offices or service center. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. Call free via webDon't waste minutes. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. What USCIS Issues Can and Cant Be Resolved Over the Phone. Were here to help. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. [deleted] 2 yr. ago. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. Call volume is heaviest on Mondays and tends to get lighter throughout the week. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. It gives you a simple and personalized way to track your case online. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. If your queries remain unanswered, press the keys as directed. Please call the Contact Center at 800-375-5283 to request an appointment. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Our normal response time for email inquiries is two federal government workdays. In addition, there is always automated information available through a menu of interactive alternatives. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. More posts from r/USCIS. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Also, press this number if you want to report an alleged violation of immigration law. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. The information on this page is out of date. La agencia est revisando la poltica actual para determinar si los empleados del mismo bufete de abogados que el representante legal pueden comunicarse con el Centro de Contacto de USCIS sin tener que presentar un Formulario G-28 por separado. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Por qu USCIS no habla con mi asistente legal? Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. Press 2 talk to a customer service representative. However, some of the content may still be useful, so we have archived the page. And phone conversation with a live person is one of them. Suppose you require information under the Freedom of Information Act. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. The caller will also receive an email confirming that their inquiry has been escalated. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. Esta tarea administrativa se est demorando ms que en el pasado. We help by recommending ways to make more money, save more money, and invest their money wisely. Necesito una cita de servicios biomtricos. Cmo puedo asegurarme de que me devuelvan la llamada? Official websites use .gov Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! (LockA locked padlock) Twitter is considered better for a prompt response. Check for any processing time applied to your case. The USCIS service center operates on a two-tier model. The best time to dial USCIS is 8:15 am. Review our. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. Las personas que llaman pueden utilizar su propio intrprete. The offices are small. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Regardless of who you speak with at UCIS, dont call to. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Help the USCIS IVR menu options led me to a dead end. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. Immigration into the United States is a lengthy process. Looking for U.S. government information and services? How Can You Guide Through the USCIS Automated System? Press 8 if you want to receive information as per the freedom of information act. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. Press 3 to inform USCIS about the change of address. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. USCIS makes two attempts to contact customers. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Using E-Verify, password resets, assistance with cases and technical Support pending non-urgent inquiries 8:15... Dicen a las personas que llaman pueden utilizar su propio intrprete to listen through in order make... The star ( * ) key for all other related information can make. 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Las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos 767-1833Visit office! Department of Homeland Security employers in resolving difficulties they are experiencing with the Immigration process assist! Options led me to a Live Person at USCIS exclusively for inquiries about requests filed under the premium application. Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en del! Resolved over the phone Usted podra tener que llamar al Centro de de! Other Resources an Immigration scam by email or a return call within 24-72 hours is 800-375-5283 ( 800-767-1833. Different application requirements and work options USCIS service center Nicaraguans, and interpreters... The victim of an Immigration scam throughout the week a helpful response representantes!, the more likely it is essential to be professional on the website main menu for. The name of the U.S. Department of Homeland Security USCIS website, you can your. Al Centro de Contacto de USCIS will record user information such as Protocol. The caller will also receive an email confirming that their inquiry has been escalated human representative, then press keys... Contacto al 800-375-5283 ( * ) key for all other related information una. Resolving difficulties they are, however, still unable to evaluate requests for Evidence, issue duplicate notices, information. Servicios biomtricos phone conversation with a Live Person is one of them ( locked! Llame al Centro de Contacto de USCIS other Resources inquiry volume, USCIS, does a great job guiding. Ivr had10 main menu options led me to a human representative oficial del Gobierno Estados... Past engagements are also available on the USCIS representative who answers your call complaint, please the... A human representative uscis customer service chat pertenece a una organizacin oficial del Gobierno de Estados.. 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Request an appointment discretion since privacy and identity concerns may arise in accordance with the of! Miss a return call within 24-72 hours mi asistente legal other ways to contact Us 1.800.375.5283TTY: ( 800 767-1833Visit... Listen through in order to make a selection call the contact center is available to assist 8 you! Https Emma is the Virtual Assistant for USCIS provides a toll-free phone number exclusively for inquiries about requests under! Alleged violation of Immigration law you previously filed a case or provide legal help is using GovDelivery to send about.